Posts Tagged ‘red tape’

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For the Love of Paperwork – Part Two

July 31, 2011

Posted by Kanga.

sign for Babil typing service

There is such a deep love of paperwork here in the U.A.E. that there is an entire typing service industry to support it.

After spending all morning in the Emirates Identity Authority office attempting to get my national identity card renewed as a step in the process of getting a new residency visa and having the computer system crash twice, we went off to a typing center to get it done. These are stuffy little offices where you can get just about any form typed up for you. Official documents must be done in Arabic, so this is a vital service for those not literate in Arabic.

Our visa process has turned into a long, drawn out nightmare. If you are ever given the choice between a visa cancellation and a visa transfer, TAKE THE CANCELLATION! I cannot stress this enough. It is the ultimate exercise in pointless paperwork. It has already taken 7 weeks and we have at least another week to go, if we encounter no more obstacles. A visa transfer can potentially leave you homeless and broke. Don’t do it.

National identity cards were instituted about one year after we arrived. They are tied to your visa in that they expire at the same time. The new decree is that you can’t renew your visa without having an id card. Apparently, this is to force everyone to comply in getting the id cards. However, it creates a catch-22 in which you have to have a visa to get an id card and you have to have an id card in order to have a visa. We ran into that today as the EID typist kept insisting that she needed my new visa to finish the id application and we were making the id application so that we could apply for the new visa. No one sees the illogic in this situation.

Also illogical is the fact that the EID experience started with the reception personnel using my existing id card to pull up my information on the computer and print it out. We were then to take this printout to the typist, so that she could enter the information into the computer system. Yes, the information already in their system had to be hand entered back in. Who programmed this computer system????? Who designed this workflow????

Oh, for the love of paperwork…

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For the Love of Paperwork

July 29, 2011

Posted by Kanga.

heading of the U.S. attestation document stating to all to whom these presents shall come, greetings

Governments love paperwork, or so it seems. There is no end of forms to fill out and passport photocopies and handwritten log books, etc. The workflow of any organization could be improved 400% by the reduction in unnecessary paperwork.

My advice to anyone embarking on a living/working abroad adventure is to get your documents (marriage certificate, children’s birth certificates, and your college transcripts) “attested” before leaving your country of origin. It is a lengthy process, so start early. It also wouldn’t hurt to get multiple copies of each attested, while you are at it.

For Americans, this involves getting an official copy of the document (from the appropriate state’s vital record department or from your university). This document must then be attested by the Secretary of State for the state in which it is issued and there will be a fee for that. Next, it must be attested by the United States Secretary of State in Washington, D.C., again for a fee. Next, it must be attested by the embassy of the country to which you are moving (in Washington, D.C.), again for a fee. So, if you have done all your living (marrying & birthing) in Washington, D.C., this could be a fairly easy errand involving driving from government office to government office. However, if you married and gave birth in a state 3000 miles away from Washington, D.C., it will be more difficult. Also, if you had the audacity to live, marry, and give birth in multiple states, you are very nearly screwed.

It is possible to do this process by mail, but it will take MONTHS. In fact, the U.S. Department of State warns on its website that the paperwork won’t be processed until 4 weeks after they receive it. Anything received by mail must be irradiated in case it contains bio-hazardous materials (anthrax, etc.).

I recently had to get my college transcripts attested, which I had not done three years ago before leaving the states. To do this via mail was going to take at least 3-4 months. Not viable. So, I went in search of (Googled) paralegal services that might do this for me a bit quicker. A paralegal in Washington state offered to do the state attestation for $250 plus fees & postage. I found a couple of services in Washington, D.C. that do this on a regular basis and were willing to do the complete process for $265 plus postage. They assured me it would only take 2 weeks. We sent it on the 14th and received it on the 28th, so not bad.

Back in 2008 when I had the marriage certificate attested, I didn’t really look at it closely, but now that I’ve gone through this horrendous process again, I actually read the attestation documents.

The marriage certificate is signed by the state registrar. The Oregon Secretary of State then attached a piece of paper which states that the person who signed the marriage certificate is indeed the Registrar of Vital Statistics. It also gives our names and says that the marriage certificate is authenticated. Next, the U.S. Department of State attached a paper which states that the other attached document has the seal of the State of Oregon and is “entitled to full faith and credit.” There’s an asterisk referring to a comment at the bottom of the document “for the contents of the annexed document, the Department assumes no responsibility.” Next, the UAE Embassy turned over the State Department document, affixed a paper stamp, two rubber stamps, and a handwritten signature. One of those rubber stamps states “we certify stamp and signature of US Department of State – not responsible for the contents.”

So, the Registrar of Vital Statistics “signed” the marriage certificate, thereby certifying the contents. (Her signature is printed out, not actually handwritten.) Then, the State certifies the name of the Registrar and that if she signed it, it must be okay. Then the U.S. State Department says, “yep, that’s the seal of the State of Oregon alright.” Followed by the UAE Embassy saying “yep, that’s the US State Department seal/signature alright.”

The university transcripts are a little different. The state attestation was skipped. The transcript is signed by the university’s registrar (again a printed signature, not handwritten) and it has a raised seal impression. This document was then notarized as original by a notary public. Next, the District of Columbia Notary and Authentication Section attached a paper stating that the person who notarized the original is indeed a notary. Then, the U.S. Department of State attached a paper saying “yep, that’s the seal of the District of Columbia, alright.” And, the embassy followed suit with their stamps, etc.

(Governments don’t actually use words like “yep” and “alright,” but you get the idea.)

Considering the amount of fuss, stress, and expense involved, I find these documents rather disappointing. This is just government “make work.” However, one must have these signatures/stamps/seals as was so clearly illustrated recently in the news. A woman gave birth in hospital while her husband was out of the country and because she could not prove that she was married, she went from the hospital straight to detention with her newborn until her husband could produce an attested marriage certificate to get her out.

Seems quite antiquated to be shuffling and rubber stamping these papers in the age of telephones, internet, and comprehensive databases. Couldn’t they just call Big Brother and have him check my dossier?

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The Long Bathroom

July 1, 2011

Posted by Kanga.

We are now the proud renters of the world’s longest bathroom. Okay, probably not, but it is certainly a contender.

long, narrow bathroom, toilet & sink

We had many trials and tribulations in getting our moving arrangements ironed out, but in the nick of time, things fell into place. We still don’t have our new electricity account set up, so further trials may be in store.

If Americans change jobs, first of all, they do not also have to change where they live. They do not have to cancel their phone/internet line a month ahead of time. They do not have to go back to the phone company five times to get a clearance certificate to satisfy their employer. They do not have to give their government id cards to their employer. They do not have to turn in their health insurance cards. They do not have to give their employer money to cover their final electricity bill. They don’t have to cancel or transfer their residence visa. They also don’t have to wait weeks or months for their final paycheck. In fact, if one were to do some of this in America, it could be done with a phone call. Suddenly, I miss America.

American rent is also paid one month at a time. The worst case senario is that you will need first month’s rent, last month’s rent, and a security deposit. The rent in the UAE is usually paid in one annual lump sum. At best, one can pay in four payments.

So, Americans count your blessings.

On Tuesday, the nick of time, we were able to finalize the apartment and on Wednesday at 8 am the movers came. We had packed up much of our belongings ourselves, but the movers finished packing everything else (including stuff I would have thrown away) and dismantled the furniture and wrapped it in plastic or pads. Once they arrived at our new apartment, they reassembled the furniture. I think is was about 7 pm by the time they finished.

I had left Dubai in the morning with the cats in the car. Oliver vocalized his distress all the way to the car, but settled down during the drive. He again howled horribly during the elevator ride to the new apartment, but once there, went nearly catatonic and didn’t loosen up until after the movers had left. Bert was distressed and wandered around the empty apartment meowing piteously when he wasn’t hiding in the litter box. As I had hoped, once the familiar furniture and belongings arrived and they inspected everything and every room, they have adapted. Oliver is back to his overly vocal self.

white cat laying on floor

As Oliver demonstrates, moving is very tiring.

Now, for those who want the details, we have a 3 bedroom, 3 1/5 bath apartment with a kitchen, living room, two small storage rooms, and a maid’s (cat’s) room. It is a nice layout. More pictures will follow. Perhaps after we get things unpacked and arranged.

kitchen